Scammers use fake emails to target postal service customers

Listen to KID NewsRadio’s full interview with Jeremy Johnson, Marketplace Manager at the Better Business Bureau Northwest and Pacific Regions

IDAHO FALLS, Idaho — Scammers are targeting postal service customers in a wave of emails claiming to need personal information because of an issue with a mailed package.

“What we’re seeing is, you know, services like FedEx, UPS, the postal service, any agency or organization that is delivering packages…scammers, con artists are fabricating emails looking like it’s coming from those organizations, saying things like there’s delivery notification or there’s delivery,” Jeremy Johnson, Marketplace Manager for the Better Business Bureau in the Northwest and Pacific Regions, told KID NewsRadio. “It really can lure people in because people are looking out the window and waiting for that package to come for Christmas.”

Scammers often will invite the email recipient to click on a link where they can enter personal information, a tactic often referred to as “phishing.”

“You definitely want to be careful when you are receiving these emails,” Johnson said. “So many of these emails, within the email, they’ll say, ‘click on this link’ and you definitely want to be careful when you’re clicking on those links because most often if it is a phishing email,  they’re asking you to click on a link that often is taking you to an unsecure website location where they can either, you know, put ransomware, malware on your computer or they can better get your information off just your computer as well.”

Rather than open the email or click on links, Johnson said it’s best to reach out to the delivery company itself and use the tracking number they received when they shipped their package or completed their order.

“These emails can definitely seem very real,” Johnson said. “So, it’s just more important to say, you know, ‘I’m not quite sure that this may not sound right or I just going to handle this on my own.'”