In a now confirmed, leaked rumor earlier this week, it was discovered the Verizon will begin charging a $2 “convenience fee” to subscribers when they pay their bill online or over the phone starting January 15th.
This is preposterous for a few reasons. First, it’s telling customers that the default state of nature as a Verizon customer is for everything to be a pain in the ass. You’re charging to make something more convenient, when that convenience comes at no extra cost to you. In fact, that leads to the second thing: It almost certainly costs Verizon more to handle your bill if you pay by check/mail.
I’d bet something expensive that if everyone were to stop paying their bill online or by phone, and instead inundated Verizon with millions more envelopes, it would be a net loss for Verizon. So, incensed Verizon customers, let’s see if my hypothesis holds true. Don’t pay your bill online. Stuff your payment in an envelope, slap a stamp on it, and drop it in a mailbox. Let’s bury them under a mountain of paper and see how they like that.
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